If you’ve recently canceled your HelloFresh subscription, you may have found yourself on the receiving end of persistent calls from 02038610199 or 02081545219, owned by Gamma Telecom Holdings Ltd. These calls often aim to entice former customers back with special offers or discounts. While some may appreciate the effort, many find these calls an unwanted hassle.
Here’s a closer look at what you can do to handle these persistent calls and prevent similar disruptions in the future.
Why You’re Getting Calls from 02038610199 or 02081545219
HelloFresh uses this number to contact former customers as part of their customer retention strategy. Therefore their goal is to encourage you to sign back up for their meal kit subscription service. While this might be a useful reminder for some, it often feels intrusive, especially when calls are frequent or poorly timed.
Tips to Handle Calls from HelloFresh
- Answer the Call Once and Decline Politely
Sometimes, ignoring the call encourages repeat attempts. Answering and politely declining their offers may put an end to the calls. - Request to Be Removed from Their Call List
Under GDPR and similar regulations, you have the right to request that companies stop contacting you. Explicitly ask to be removed from their marketing list during the call. - Block the Number
If the calls persist, use your phone’s blocking feature. Most smartphones allow you to block specific numbers, preventing further interruptions. - Register with the Telephone Preference Service (TPS)
In the UK, the TPS allows you to opt out of unsolicited marketing calls. Registering can significantly reduce the number of unwanted calls you receive. - Report the Number
If you feel the calls are excessive or harassing, report the number to Ofcom or the Information Commissioner’s Office (ICO). This helps authorities track complaints and take action if necessary.
Pros and Cons of HelloFresh’s Approach
- Pros:
- Some former customers appreciate being contacted with a reactivation offer.
- The calls often include discounts or perks to make signing back up worthwhile.
- Cons:
- Many find the calls intrusive and annoying.
- Frequent calls can harm HelloFresh’s reputation rather than help it.
Final Thoughts
While companies like HelloFresh aim to retain customers with follow-up calls, it’s clear that the experience can be frustrating for many. If you’ve been inundated with calls from 02038610199 or 02081545219, use the tips above to regain control and reduce disruptions.
Companies should always respect customers’ preferences, balancing their marketing efforts with the importance of maintaining a positive customer relationship.
Have you experienced similar calls from HelloFresh or another company? Share your thoughts with us White Pages Hull